Got questions? We’ve got answers.
FAQ
Are your products for human consumption?
No. All products are sold strictly for laboratory research use only and are not for human consumption.
Where can I find COAs?
Use the COA Center page to search by product name or batch ID and open the PDF report for that batch.
When is shipping free?
Free U.S. shipping applies automatically on orders above $200. Orders below $200 use a flat shipping rate.
How long does dispatch take?
Most orders are processed and dispatched within 24-48 business hours. Tracking is sent once the package is scanned by the carrier.
How do I track my order?
Open the Track My Order page and enter your order number and billing email address to view the latest order status.
Can I create an account during checkout?
Yes. You can checkout as guest or create an account during checkout. Both options are supported.
Which payment methods do you accept?
Available payment methods are shown at checkout. Methods can vary by customer location and payment provider status.
Can I edit or cancel an order after payment?
If the order has not shipped yet, contact support immediately with your order number and requested change.
What is your returns policy?
Returns are accepted only for damaged or incorrect shipments. Report issues within 48 hours of delivery with photos and order details.
How can I contact support?
Use the Contact page for support inquiries. Include your order number for faster handling.
No. All products are sold strictly for laboratory research use only and are not for human consumption.
Use the COA Center page to search by product name or batch ID and open the PDF report for that batch.
Free U.S. shipping applies automatically on orders above $200. Orders below $200 use a flat shipping rate.
Most orders are processed and dispatched within 24-48 business hours. Tracking is sent once the package is scanned by the carrier.
Open the Track My Order page and enter your order number and billing email address to view the latest order status.
Yes. You can checkout as guest or create an account during checkout. Both options are supported.
Available payment methods are shown at checkout. Methods can vary by customer location and payment provider status.
If the order has not shipped yet, contact support immediately with your order number and requested change.
Returns are accepted only for damaged or incorrect shipments. Report issues within 48 hours of delivery with photos and order details.
Use the Contact page for support inquiries. Include your order number for faster handling.